Juan Moreno

Contact Details
🔗 LinkedIn: https://linkedin.com/in/juan-aws
✉️ Email: juan.morenob ~ad~ gmail.com
📍 Location: Seattle, WA | 🛂 Europe & USA
🗣️ Languages: English, Spanish, Mandarin
🎓 Education: BSc in Physics

Senior technical leader with 25 years of experience delivering secure infrastructure and scalable systems. I specialize in regulated and high-availability environments across telecom, cloud, and public sector. My leadership spans engineering, architecture, and support, with deep focus on security, compliance, customer experience, and execution. I'm also a builder at heart, with hands-on involvement in system design and deployment.

Juan Moreno

Professional Experience

Principal Solutions Architect – Amazon Web Services

Seattle, WA · 2025–Present

  • Architected real-time ingestion pipelines across signup, pricing, and partnership telemetry for ML and analytics platforms.

Principal Technology Evangelist – Amazon Web Services

Remote · 2022–2024

  • Defined AWS quantum networking partner strategy and industry onboarding program (QKD).
  • Enabled public sector compliance for Amazon Braket through network segmentation and observability improvements.

Sr. Manager, Solutions Architecture – Amazon Web Services

Austin, TX · 2020–2022

  • Managed solutions architects across EMEA/AMER to support modernization programs in finance, logistics, and telco.
  • Mentored senior ICs, drove customer engagement maturity, and initiated key compliance-driven product feedback loops.

Manager, Enterprise Support – Amazon Web Services

Dublin & Austin · 2016–2020

  • Led support teams for public sector, automotive, and healthcare accounts.
  • Owned SEV1 coordination process for unowned issues and non-regional dependencies.
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Early Career

Sr. Technical Account Manager (EMEA)

Amazon Web Services, Dublin, Ireland
August 2013 – October 2016

  • Managed cloud infrastructure events and technical recommendations for flagship EMEA accounts.
  • Played a key role in recruitment and cost optimization, saving customers millions of dollars in infrastructure costs.

Service Delivery Manager Outsourcing Technical Lead

IBM, Dublin, Ireland & Shenzhen, China
July 2008 – July 2013

  • Revamped business strategy, service offerings, and operations for improved efficiency and customer focus.
  • Managed cross-country teams and critical support escalations for Telefonica’s Core 2G/3G networks.

Senior OSS Engineer

Telefónica O2, Dublin, Ireland
December 2007 – June 2008

  • Provided 24x7 technical support building, operating, maintaining, troubleshooting and enhancing the OSS for O2’s mobile network, with special focus on Ericsson OSS-RC.

Support & Integration Engineer

Ericsson, Madrid, Spain
February 2002 – January 2007

  • Proactive support of acceSS7 (voice / data network monitoring and troubleshooting tool),
  • Technical support of the SASN node, a content classification and billing system in real time for GPRS/UMTS/CDMA networks.

Technical Consultant

Capgemini & Ernst and Young, Madrid, Spain
June 2000 – February 2002

  • Technical consultant in CapGemini migration and product implementation projects. This included understanding business requirements and its mapping, product modules setup in different environments, functional tests and key users’ practice-oriented training.

Independent Consultant Projects

Social Commerce Backend & Recommendation Engine

Architected and developed a scalable backend platform simulating a social commerce ecosystem (#EcommercePlatforms, #ScalableSystems), integrating user profiles, product catalogs, purchase workflows, and a basic ML-based recommendation engine. Designed with Python (FastAPI), PostgreSQL, and AWS services to achieve sub-second query performance and horizontal scalability across regions. Incorporated exponential backoff and API rate-limiting strategies to maintain stability during high-load conditions. Led system design with an emphasis on modular growth and real-time user engagement features.

Event-Driven Logistics Tracking Platform

Designed a real-time logistics event processing system (#SupplyChainTechnology, #EventDrivenArchitecture) to track shipments, warehouse movements, and customer notifications. Implemented with Kafka, Python, and DynamoDB to support high-throughput, low-latency operations across multiple geographies. Delivered a merchant-facing dashboard for real-time visibility, enhancing platform reliability and operational transparency.

Live-Streaming Commerce Platform MVP

Built a lightweight live-commerce platform prototype (#ContentCommerce, #LowLatencySystems), integrating live video, interactive chat, and instant purchase capabilities during sessions. Developed a FastAPI-based backend with WebSocket integration and a mobile-responsive frontend, ensuring real-time interactions and resilient session management during peak concurrent events.

Serverless Orchestration for Recommendation API

Designed and launched a fully serverless product recommendation API (#ServerlessArchitecture, #PersonalizationSystems), triggered dynamically by user behavior events. Built using Python-based AWS Lambda functions, Step Functions, and EventBridge to orchestrate scalable, cost-optimized compute pipelines. Integrated observability, latency tracking, and retry logic using jittered exponential backoff to ensure reliability under burst traffic. Applied regional failover strategies and monitored performance with AWS X-Ray and CloudWatch metrics.

Global Supply Chain Visualization Dashboard

Engineered a real-time visualization dashboard (#GlobalLogistics, #RealTimeMonitoring) tracking shipment movements, inventory status, and delivery flows across regions. Integrated real-time event ingestion from Kafka into a dynamic TypeScript-based frontend, with Python-based ETL components aggregating logistics data. Applied latency analysis techniques to tune map refresh cycles and ensure sub-second update frequencies. Designed to support both batch-mode history views and real-time mode for live operations monitoring.

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